Copeman Healthcare has been working hard over the past year to better serve you, our valued clients. We’d like to tell you about some of the exciting new developments.
FAMILY HEALTH NURSE
Our unique model of delivering care through the Family Health Nurse was introduced earlier this year and has now been implemented across all Centres. Preliminary feedback from clients suggests this new approach has been a tremendous success. For those that have not visited one of the Centres recently, in addition to your family doctor, you will now be assigned a Family Health Nurse who will assist with important clinical care issues such as specialist referrals, case management and timely follow-up.
This enhancement will allow us to optimize access to clinician services, enhance the timely identification and management of your clinical needs and develop a personalized care plan. We expect this new model will help us perform effective screening and triaging, improve health outcomes and increase communication and navigation through the health system. Our ultimate goal is promote the Copeman Way – our model of working together as an interdisciplinary team to provide optimum care.
COPEMAN KIDS COMING TO VANCOUVER, CALGARY & EDMONTON
Earlier this year we announced Copeman Kids, a new pilot program introduced at our West Vancouver clinic. The program offers age- appropriate annual assessments for children up to age 22, an educational seminar series covering topics such as health & safety, sleep patterns & strategies, raising resilient children and other timely child and parenting topics. Based on the success of the pilot program we are pleased to announce that the Copeman Kids program will be available in Vancouver, Calgary and Edmonton
starting October 1st.
Recently, clients of the Calgary Centre may have heard Dr. Elisabeth Sherman, Neuropsychologist, or Dr. Tom Szabo, Family Physician, appear on a local radio program that covers segments on preventative healthcare. Elisabeth and Tom have been happily providing medical guidance on a wide range of health related topics. The radio shows are another way that Copeman Healthcare is trying to better serve the communities where we live, work and play.
In response to recent client inquiries, the West Vancouver and Vancouver clinics have now extended hours to allow members greater flexibility. Starting on October 1st the Calgary Centre will also begin providing service starting as early as 7:00AM. We will continue to assess the need for earlier openings and respond appropriately to client feedback.
We’d like to take the time to thank all of you for responding to our recent client survey. The high response rate suggests that you care deeply about your healthcare and were generous in providing constructive feedback. We have carefully evaluated your comments and in the coming months we will be responding with announcements of service enhancements designed to better meet your needs.
Over the last year we have added several new employees across all centres. These additions include 8 new doctors, 3 new dietitians, 4 new kinesiologists, 5 new lab staff, 4 new Nurse Practitioners, 16 new care coordinators, 6 new psychologists and 8 new family health nurses.