Last updated: Tuesday, July 7, 2020

The most up-to-date information on the ongoing COVID-19 crisis in Alberta and British Columbia can be found at the following websites:

Copeman Centres:

We are excited to announce that we have resumed a number of in-clinic appointments at our Centres.

As part of this process, we have implemented a number of procedures to help keep you safe during your visit. You will also need to complete a COVID-19 screening via phone call prior to all in-person appointments.

Please note, appointments completed virtually or by phone remain a safe and convenient option for care during this time.

Please contact your clinical care coordinator if you need to make an appointment with your care team.

Medisys On-Demand virtual care is also an effective option for care during these times, especially on weekends and for after-hours care.

As always, we wish to keep you safe and healthy at this most trying of times.

Preparing for an upcoming appointment:

Due to the current state of COVID-19, we have new protocols in place for your upcoming visit to Copeman Healthcare. For any appointments, until further notice, we kindly ask you to follow these guidelines:

  • Come alone whenever possible.
  • If the appointment is for a child, please have only one parent or guardian accompany them (when possible, leave other children at home).
  • Please DO NOT arrive 15-30 minutes ahead of the appointment, as there will be limited seating.
  • Please DO NOT come late. We may not be able to accommodate late appointments due to additional cleaning and sanitizing procedures required.

Upon arrival at the clinic, you will be expected to take the following steps:

  • Sanitize your hands (hand sanitizer will be available)
  • Have your temperature taken
  • Put on a face mask (if you do not already have one)
  • Maintain a safe distance (two metres) at all times

If you are concerned that you have been infected or exposed to the coronavirus, please follow these guidelines:

  • DO NOT show up to the clinic unannounced.
  • DO stay home if you are sick to avoid spreading illness to others.
  • DO call 8-1-1 FIRST if you start having symptoms. If you are unsure whether your symptoms meet the criteria for COVID-19, please call our clinic and talk to a member of our team. We will advise you on a course of action based on your risk and symptoms.
  • DO put on a mask!

Please pay close attention to these guidelines in order to help ensure your safety and the safety of others. For a print-out version of these instructions, please see this PDF guide for how to prepare for your appointment.

What to do if you have been exposed or have symptoms:

1. If you have been in direct physical contact with a person who has confirmed COVID-19:

    • Stay at home and self-isolate for 14 days (the incubation period)
    • If you become symptomatic, follow the advice as below for symptomatic patients

2. If you have mild COVID-19 symptoms:

    • Stay at home and isolate for 10 days
    • If on day 10 you have no temperature and you are feeling well, you can return to normal preventative activities the following day (day 11)
    • If on day 10 you have a temperature or symptoms other than a cough, you must continue to self-isolate
    • Speak to your Copeman family physician if you have concerns about COVID-19

3. Call 911 immediately if you or a family member are experiencing any of the following:

    • Severe difficulty breathing (e.g. struggling to breathe or speaking in single words)
    • Severe chest pain
    • Having a very hard time waking up
    • Feeling confused
    • Losing consciousness

Symptoms & Exposure:


    • Fever (over 38C), and/or
    • Cough, and/or
    • Difficulty breathing, and/or
    • Runny nose, and/or
    • New onset loss of taste/smell, and/or
    • Difficulty swallowing, and/or
    • Vomiting, and/or
    • Diarrhea
    • Loss of sense of smell or taste


    • Any international travel in the last 14 days
    • You have been in close contact with someone who has travelled internationally in the last 14 days and is showing any of the above symptoms
    • You have been exposed to a person with a confirmed or probable COVID-19 infection

Detailed updates and resources are also available on the Public Health Agency of Canada website.

To reduce the risk of exposure and transmission:

It is everyone’s responsibility in keeping themselves and those around them safe and healthy from COVID-19. Here are the responsibilities everyone has in coronavirus prevention, for themselves and those in their community:

  1. Practice physical distancing
    • Avoid crowded places and non-essential gatherings
    • Avoid common greetings, such as handshakes and hugs
    • Limit in-person contact with people at higher risk (e.g. older adults and those in poor health)
    • Keep a distance of at least 2 metres from others
    • Stay home as much as possible
  2. Wash your hands as often as possible with soap and water for at least 20 seconds, or use alcohol-based hand sanitizer with >60% alcohol
  3. Clean/sanitize high touch surfaces frequently
    • Toys, toilets, phones, electronics, door handles, bedside tables, television remotes
  4. Avoid touching your mouth, eyes, and nose
  5. Cough or sneeze into your arm or sleeve
  6. Avoid close contact with anyone who has a fever and cough
  7. Avoid travelling
  8. Self-isolate for 10 days if you show signs of fever, cough, or difficulty breathing

For more information on COVID-19, please refer to one of the links below. If you require a personal consultation, please call us at the numbers listed below and you will be connected to one of our clinical team members who can assist you.

Calgary: 403-270-2273
Edmonton: 780-455-2273
North Shore: 604-669-2273
Vancouver: 604-707-2273


Mental health resources:

Self-assessment tools: