Virtual healthcare at Copeman gives you a healthcare provider in the palm of your hands whenever and wherever you need them – like when you get sick on a work trip, have a medical question at 2 am or maybe you just can’t get to the clinic. It’s care that fits your life.
What does virtual care include?
Virtual healthcare at Copeman, provided by Medisys On-Demand, includes:
24/7 Text and video chat with a team of nurse practitioners any time of day or night
INSTANT CONSULTS Instant video consultations for non-emergency health related concerns
VIRTUAL PRESCRIPTIONS Writing and renewing of prescriptions and lab requisitions
HEALTH RECORDS Secure, instant access to medical records and prescription information over the app
NO APPOINTMENT No appointments required
CONTINUITY OF CARE Copeman health history securely available to virtual care provider. Copeman clinician notified of all virtual care encounters.
All consultations are private and completed by board-certified Canadian Nurse Practitioners by secure text and video. The Medisys On-Demand app, which is managed by our parent company Medisys Health Group, follows stringent privacy rules set out by the Personal Health Information Protection Act (PHIPA) and only patients and their nurse practitioner can view patient data.
How do I get started?
Getting started is easy.
STEP 1 Join Copeman Healthcare
STEP 2 Receive your unique registration link
STEP 3 Download the Medisys On-Demand mobile app for Android or iOS and sign in to your account for full access, immediately.
Virtual care FAQs
Please know that we take your privacy very seriously. Here are answers to your most frequently asked questions regarding the privacy and security of virtual care.
What is Virtual care?
Virtual care is a convenient way to connect patients with doctors through online video conferencing technology. It is important to note that this service is only for non-emergency related health issues, if there is a medical emergency call 911.
Are my health records secure with virtual care?
When using the Medisys On-Demand App, all data is encrypted and stored in a SOC 2 compliant Canadian data centre. Text messages and video consults on Medisys On-Demand are encrypted end-to-end.
Access to medical information is restricted so that only you, your Copeman care team, and members of your virtual care clinical team who are directly involved in your care can access your records.
What can I use Medisys On-Demand for?
Non-emergency conditions such as:
Cold, flu or fever
Nausea or vomiting
Constipation or diarrhea
What shouldn‘t I use Medisys On-Demand for?
Diabetes, cancer or other chronic disease management
Can I use Medisys On-Demand when I am travelling?
Absolutely! You have access to Medisys On-Demand wherever you have internet!
Can I use Medisys On-Demand when I am out of the country?
You can use Medisys On-Demand wherever you have internet – but only if your travel is temporary and you’re still a resident of Canada.