Client appointments | When you visit | Risk and symptoms | More information

Client appointments

Safe in-person and virtual visits

During these challenging times, our goal is to deliver the care you need in a safe and effective way. All of our Centres remain open and our clinicians are here for you.

We strongly recommend completing your appointments virtually whenever possible. Video and phone visits can be great options for appointments before, after or in place of face-to-face care. Your clinical care coordinator will recommend a virtual visit if it best fits your individual needs.

If you require a face-to-face visit, an appointment will be made for you.

Medisys On-Demand

Medisys On-Demand virtual care is also an effective option for care during these times, especially on weekends and for after-hours care. The app will connect you instantly with a nurse practitioner via text or video chat. Medisys On-Demand is available to all LifePlus, Young Adults Prevention Program and Kids Health clients. Care provided by the Medisys On-Demand app is meant to supplement your Copeman care team, not replace it.

Get started with Medisys On-Demand

What to expect when you visit

Your safety is our top priority. We’ve added new precautions at our Centres to minimize the risk of COVID-19 transmission for anyone who requires in-person care. Some of the steps we’ve taken include:

  • A COVID-19 survey or phone call screening prior to your appointment
  • A mask policy for all clients, visitors and staff
  • Limits to the number of people at our Centres and in certain clinic spaces
  • Carefully designed entrance and exit points
  • Reception areas designed for physical distancing
  • Enhanced cleaning of exam rooms, clinic spaces and equipment
  • Frequent and robust handwashing

We require all clients, visitors and staff to wear a face covering or mask while at our Centres.

Please ensure you practice physical distancing guidelines during your visit.

Please review this document for detailed tips on how to prepare for your in-person appointment.

Risk and symptoms

How to reduce your risk

To reduce your risk of COVID-19, maintain physical distance with those outside your bubble, wear a face mask properly and practice good hygiene, including rigorous hand washing.

Try to limit the number of people in your bubble. Your bubble includes immediate household members and can be carefully expanded to include others. When seeing friends and family who aren’t in your bubble, only get together in small groups of 2 to 6 people and keep a 2 metre physical distance. If you go to public places, try to minimize the number of interactions you have with other people.

If you are at greater risk (over the age of 60 or with underlying medical conditions), be informed of your risk, think through your risk tolerance and take extra precautions.

What to do if you have been exposed or have symptoms

If you have been in direct physical contact with someone who has a confirmed case of COVID-19, stay at home and self-isolate for 14 days. Contact your health care provider for medical advice.

If you’re experiencing mild COVID-19 symptoms, stay at home and self-isolate for 10 days. If you still present symptoms on day 10, continue to self-isolate until your symptoms cease.

Call 911 immediately if you or a family member are experiencing any of the following:

  • Severe difficulty breathing (e.g. struggling to breathe or speaking in single words)
  • Severe chest pain
  • Having a very hard time waking up
  • Feeling confused
  • Losing consciousness

Symptoms can include any of the following:

  • Fever (over 38C)
  • Cough
  • Difficulty breathing
  • Runny nose
  • New onset loss of taste/smell
  • Difficulty swallowing
  • Vomiting
  • Diarrhea
  • Loss of sense of smell or taste

Exposure criteria includes:

  • You have been in close contact with someone who has travelled internationally in the last 14 days and is showing any of the above symptoms
  • You have been exposed to a person with a confirmed or probable COVID-19 infection
  • Any international travel in the last 14 days

More information

The most up-to-date information on the ongoing COVID-19 crisis in Alberta and British Columbia can be found at the following websites:

Alberta Health Services COVID-19

BC Centre for Disease Control