Our Core Values are:
OUR STRENGTH IS OUR PEOPLE, WE FOSTER THE DEVELOPMENT & SUCCESS OF OUR TEAM
PEOPLE FOCUSED means fostering a respectful and supportive attitude amongst co-workers. It means to use empathy when dealing with others’ concerns and feelings. Someone who is PEOPLE FOCUSED strives for inclusion among team members, contributes to promoting a positive environment, and supports the professional development of others.
WE DELIVER ON THE NEEDS OF OUR CLIENTS
CLIENT CENTERED means dedication to meeting the expectations and requirements of external and internal clients, while striving to provide a personalized approach. Someone who is CLIENT CENTERED always acts with the client in mind by establishing meaningful relationships while gaining their trust and respect. Clients don’t expect you to be perfect all the time but they do expect you to fix things when they go wrong and to learn from the experience.
WE OPERATE AT THE FOREFRONT OF MEDICAL SERVICES AND DRIVE CHANGE THAT UNLOCKS NEW VALUE
INNOVATION means to challenge conventional approaches and to look beyond the obvious in order to find new solutions to business or client problems. It means seeking continual improvement in everything we do. INNOVATION means being brave enough to try something different and implement new programs or processes that are aligned with the company’s values and strategy.
WE ARE ACCOUNTABLE TO OUR CLIENTS, OUR STAKEHOLDERS, AND EACH OTHER
ACCOUNTABILITY means to accept responsibility for one’s own actions (or lack of) while ensuring decisions demonstrate commitment to accomplishing the work in an ethical, effective and cost-effective manner. Someone who is accountable can be relied on consistently and owns consequences without shifting blame.
WE WORK TOGETHER FOR THE BENEFIT OF OUR CLIENTS
COLLABORATION means to work cooperatively and effectively with our colleagues and clients to achieve common goals. It means to value the contribution of others with an open mind even when you don’t agree. Someone who is collaborative participates in building a group identity characterized by pride, trust, and commitment while building consensus through give and take.
WE PURSUE EXCELLENCE IN EVERYTHING WE DO AND SEEK TO DELIVER THE HIGHEST STANDARDS OF MEDICINE
EXCELLENCE is not a skill, it’s an attitude – it is the result of constantly striving to do better. It means to consistently strive to exceed targets and objectives. Someone who demonstrates EXCELLENCE is bottom-line oriented and concentrates on delivering to the required time, cost and quality.